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For 
Web & mobile app development for virtual health platform
Industry:
- Healthcare
Category:
- Mobile app
- Web App
Service:
- Extended Team
- Web and mobile app development
About the project
TimelyCare is the U.S. leading virtual health and well-being web and mobile solution, partnering with 300 colleges and universities and reaching over 2 million students nationwide. The platform prioritizes equitable access to mental health and medical services, offering virtual consultations with therapists, wellness advisors, and medical professionals 24/7.
2M+
users nationwide
24/7
access
300
universities
Client’s Challenges
Alignment with the roadmap & deadlines
With commitments to users and the colleges TimelyCare collaborates with, soon enough, the client faced a roadmap overfilled with features and strict deadlines. Keeping up with both while maintaining the highest standards of quality and security required much more resources and effort than they could allocate.
Overcomplicated user workflow
With over 2 million users across all states, the client is committed to providing a user-friendly and secure healthcare solution for everyone. Having a lot of analytics and feedback to build on, TimelyCare recognized areas for workflow improvements and decided to do a massive redesign.
Strict regulatory requirements
As TimelyCare partnered with over 300 colleges and universities, compliance with HIPAA and HITECH was non-negotiable to keep and strengthen these collaborations. Colleges required assurances that their students’ health data was private and safe while handled securely and in line with federal standards.
User spikes management
Handling sudden surges in user activity, especially during high-stress periods, became more and more challenging. Without a scalable infrastructure, the platform was constantly on the edge of downtime. This threatened to disrupt services and risked damaging the trust of its users and partners.
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Talk to usUppLabs’ Solutions
User workflow renew
To improve the user experience, the UppLabs team implemented a complete redesign of the mobile app’s interface. Prioritizing accessibility, our team ensured compliance with healthcare standards, addressing contrast, clickability, and voiceover compatibility. This made the platform accessible to all.
Features launch speed-up
By deeply integrating with the in-house team, UppLabs managed both: assist in catching deadlines and speed up all future feature releases. At the same time, improvements in technical standards and the adoption of best practices like TSLint & ESLint, PWA, WCAG, and more ensured that the increased speed never compromised product quality.
HIPAA and HITECH compliance
To protect all sensitive users’ data, our specialists used a multi-layered approach, including data encryption, role-based access controls, and audit logging across the whole system. By integrating OAuth 2.0 and multi-factor authentication, we ensured secure access. Additionally, robust input validation and sanitization protected the system against vulnerabilities like SQL injection and XSS.
Performance at scale improvement
To handle sudden user surges, our team implemented a scalable infrastructure with auto-scaling and load balancing to dynamically manage traffic and prevent downtime. Real-time monitoring and alerting systems ensured quick responses to performance issues, keeping the platform stable and reliable during peak periods.
Technology stack
Business impact
-
30%+
faster feature releases
-
100%
on-time delivery
-
15%+
full compliance
-
100%
HIPAA & HITECH compliance
