Web & Mobile App Development for Community Clinic

Industry:

Healthcare

Category:

Mobile app
Web App

Service:

Web and mobile app development
Dedicated team
Mobile Applications Development
Web Applications Development

The client is a community clinic aiming to upgrade patient engagement and operational efficiency using a digital path. They wanted to develop a secure, user-friendly mobile app for patients and service providers to simplify access to health information and streamline interaction while maintaining 100% security and compliance. Seeking a partner capable of turning this idea into a reality, the clinic chose UppLabs.

50K+

patients in a year

95%

satisfaction rate

20+

years in the market

Client’s Challenges

Data Compatibility

Integrating the clinic’s legacy EHR systems with Salesforce Health Cloud posed significant challenges due to differences in data schemas and formats. Each EHR system stores patient data in unique structures, making standardizing and ensuring consistent platform access difficult. The UppLabs team needed to map and transform disparate data formats into FHIR-compliant structures, guaranteeing accurate, real-time data sharing without introducing errors that could disrupt clinical workflows.

Real-Time Data Flow

The clinic required middleware to provide uninterrupted, real-time data synchronization between systems, but achieving this was challenging. Legacy EHR systems were not designed for continuous data exchange, leading to latency spikes, data loss during high loads, and synchronization conflicts. Our specialists had to implement a middleware solution capable of handling large volumes of patient data while ensuring low latency and error-free updates, even during peak usage.

Security & Compliance

Maintaining HIPAA compliance while ensuring seamless usability requires a careful approach. The clinic’s need for secure access to sensitive patient data demanded robust security measures, including role-based access controls, encrypted data storage, and secure transmission protocols. However, the challenge was to implement these measures without creating barriers for doctors and patients who needed quick, reliable access to information.

User-Friendly Mobile App

Developing a mobile app that met usability and compliance requirements added complexity to the project. Patients needed an intuitive interface to access health data, manage appointments, and communicate with providers, while the app had to integrate with Salesforce Health Cloud’s REST APIs securely. Striking the right balance between user-friendliness and stringent security measures, such as device-level encryption, was a challenge for the UppLabs team.

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Approach, Solution, and Outcomes

FHIR-Based Data Integration

UppLabs implemented FHIR standards to integrate the clinic’s EHR systems with Salesforce Health Cloud while ensuring seamless data interoperability. This way, the team enabled reliable, real-time sharing across systems. Custom data transformation tools were developed to convert disparate EHR data formats into FHIR-compliant structures. It allowed doctors to access patient profiles without manual intervention.

Robust Middleware

UppLabs implemented Mirth Connect as the middleware solution to ensure seamless, real-time data synchronization between EHR systems and Salesforce Health Cloud. The middleware was designed to handle high volumes of concurrent users, ensuring consistent performance even during peak usage. To future-proof the system, the team configured Mirth Connect to support the integration of additional data sources.

Multi-Layered Security Model

UppLabs developed a multi-layered security model to meet the clinic’s security and compliance needs. Role-based access control, AES encryption for data at rest, SSL/TLS for secure data transmission, and OAuth 2.0 for user authentication safeguarded patient information. Continuous compliance monitoring tools were integrated to provide real-time security audits and ensure ongoing HIPAA compliance.

Intuitive Mobile App

UppLabs developed a cross-platform mobile app using React Native and Salesforce Mobile SDK, allowing patients to access health records and interact with the client in real time. It featured intuitive navigation, personalized health insights, and multi-language support, ensuring accessibility and usability. Post-launch feedback showed a 95% patient satisfaction rate.