AI Agent That Resolves 70% of Tickets Autonomously
Intelligent support agent that understands context, accesses your knowledge base, and resolves customer issues end-to-end — escalating to humans only when truly needed.
Tickets resolved without human intervention
In support team costs
Average first response time
Customer satisfaction for AI-resolved tickets
Tickets resolved without human intervention
In support team costs
Average first response time
Customer satisfaction for AI-resolved tickets
// The Challenge
What We Were Solving
SaaS companies face growing support ticket volumes as they scale. Hiring more support agents doesn't scale economically, and simple chatbots frustrate users with scripted responses that miss context.
// Our Approach
How We Built It
Built a multi-tool agent using LangChain that can search knowledge bases, query databases, and take actions within the product
Implemented conversation memory and context tracking across multi-turn interactions
Created an intelligent escalation system that detects frustration, complexity, and VIP customers
Integrated with existing helpdesk tools (Zendesk, Intercom) for seamless handoff
// Key Features
What We Delivered
- Multi-turn conversation with context memory
- Knowledge base search with RAG architecture
- Product actions: reset passwords, modify settings, issue refunds
- Intelligent escalation with full context handoff to humans
- Multi-language support (20+ languages)
- Analytics dashboard: resolution rate, CSAT, common topics
// Technology Stack
Built With
// Related Service
AI Agents
AI Agents & Automation
Autonomous AI agents that handle complex workflows end-to-end. Not simple chatbots — intelligent systems that reason, use tools, and make decisions across your entire business.
Learn More// Results
Measurable Impact
Tickets resolved without human intervention
In support team costs
Average first response time
Customer satisfaction for AI-resolved tickets
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